Information System for Telstra Telecommunications- myassignmenthelp

Question: Discuss about theInformation System for Telstra Telecommunications. Answer: Introduction Information system can be defined as the well organized system to significantly collect, store, organize as well as communicate or manipulate all types of data or information (Kravets Lapshina, 2013). Any type of processing, filtering, creation and distribution of data is done with the information system. The most significant objective of this information system is that they want to make all the functionalities and services of any particular organization absolutely easier as well as technology oriented (Pearlson, Saunders Galletta, 2016). This information system is thus extremely important and significant for all the organizations. The following report will depict a detailed description on Telstra Telecommunications organization of Australia. The several services of information system and the successful utilization of all those services with IT are clearly given here. The several General Management Controls of this organization are provided here. Apart from the GMCs, the Application controls and the proper comparison of GMCs and ACs will also be demonstrated in the report. Moreover, the several techniques for managing the risks within Telstra will also be explained here. The audit plan and processes are also given here. Depiction of Services and Utilization of Information System Telstra Telecommunications Corporation Ltd. or Telstra is one of the most significant and famous organizations that deal with telecommunications in Australia (Telstra.com.au., 2018). This particular organization is responsible for building as well as operating the various kinds of telecommunications networks, accessibility of internet, market voices, television, telephones and many others. Several other goods and services of telecommunications are also produced by this organization for the betterment of the technological and telecommunications world. According to a survey in 2017, Telstra approximately provides 3.5 million broadband services of fixed retail, 17.6 million services of mobile and 5.1 million of voice services of fixed retail to Australia and its suburbs (Telstra.com.au., 2018). Telstra has decided to bring out the best for the future generations and also has an objective of producing great features for connection in the near future for everyone. The organization of Tels tra is supposed to provide services of information system for their customers or clients and even the employees who are working with the motive that nobody ever faces any type of distortion of network. The successful utilization of any type of networks, services of elements related to telecommunications to make all the functions successful and efficient so that the business remains without complexities and problems (Laudon Laudon, 2015). The business operations are extremely simplified with the involvement of information system. Since, the business operations become easier and simpler, all the customers or the employees have the capability to execute with ease and without even getting the knowledge of high technology. The organization of Telstra Telecommunications has become explicitly popular and significant for their unique business operations. All the services that the organization provides to their employees and customers are solely related or linked with the telecommunications (Van Der Aalst, La Rosa Santoro, 2016). Any information or data that is linked to telecommunications are extremely confidential and private and thus should not be lost under any constraint. This confid entiality or integrity of data is solely maintained by the presence of information system within the business (Whittington, 2014). Furthermore, Telstra has to deal with huge amount of information or data. Thus, they utilize information system for this purpose. The most significant benefits of the information system within the organization of Telstra mainly include the simplicity in handling bulk amount of data and the easy business operations. The next important advantage is that it helps to build the communication between Telstra and its customers (Arvidsson, Holmstrm Lyytinen., 2014). Communication is the most important requirement in Telstra and hence they should utilize this communication system to maintain a healthy and good relation with the customers. The availability of the services is another major factor in information system. This customer care service of this particular organization of Telstra telecommunications is opened for 24 hours and 365 days. The customer care per son is always present for answering any query of this organization. Information system is responsible for making the services available for 24 hours and the customers can contact them with ease. Furthermore, it helps in the successful reduction of cultural gaps and problems within the company and the business is enhanced (Laudon Laudon, 2015). Therefore, it can be termed as that any information system is extremely important for the organization of Telstra Telecommunications. General Management Controls The General Management Controls or the GMCs can be defined as the controls for management, which are eventually undertaken by any particular organizational management bodies or other employees for the successful accomplishment of the organizational goals or objectives (Galliers Leidner, 2014). These general management controls are nothing but the several methods of operation that help to enable the job to proceed with their work according to the planning. The GMCs or the general management controls are used for efficiently influencing the overall behaviour of organizational resources to properly implement the strategies of an organization. The most significant requirement for the implementation of any GMC or general management control is that they help in the reduction or mitigation of all types of threats or risks related to the organization (Panetto Cecil, 2013). The General Management Controls are responsible for forming the total foundation of systems for internal control and h ence, the organization gets defence or support for the risks or threats. Furthermore, the General Management Controls of Telstra are generated on the basic three major factors. The first factor is standard setting, the second factor is the measurement of perfect performance and the third factor is to take correct actions. The General Management Controls of Telstra Telecommunication majorly involve the maintenance of great relation with their customers and thus maintaining the CRM or customer relationship management (Stair Reynolds, 2013). Proper training is provided to the staff members of Telstra and this is the second General Management Control of Telstra. The compliance of laws or regulations or integrity is another important General Management Control of Telstra. Types of Application Controls The ACs or the application controls of an organization are the practices of security that are utilized to block as well as restrict each and every type of unauthorized or unsanctioned application within any specific organization. There are several methodologies present within the organization to check whether all the computer systems or applications are properly working or not (Venkatesh, Brown Bala, 2013). This helps to reduce the risks of data integrity or confidentiality. Several types of application controls majorly include the identification, control of input, checking of validity, completeness checking, forensic controls, authentication and the authorization controls. Each and every type of these application control are solely used in every organization to significant control various computerized applications such as payroll systems, business applications, systems of online learning and many more. These application controls are present in the business of Telstra Telecommunicat ions (Rainer et al., 2013). The several kinds of ACs or application controls within the organization of Telstra are as follows: i) Validity Checking: Validity checking is the first and the foremost application control that helps to be sure that only correct or valid data is processed in the system. ii) Identification: The second important application control is the identification of all the users without mistake. Completeness Checking: The third important application control is the control of processing of ensured record right from beginning till end. iv) Authentication: The next significant application control is the authentication so that only authenticated members access the data. v) Authorization: It provides authorization to only authenticated people (Davies, Dean Ball, 2013). vi) Forensic Controls: The perfection of data is ensured by this. Input Controls: The integrity of data is maintained by these input controls. Comparison of GMCs and ACs for Information Systems A proper information system requires both the general management controls as well as the application controls. IT related general management controls are those specific policies or procedures that are solely connected to the various applications of the organization (Whittington, 2014). These types of GMCs are used for supporting the excellent functions of ACs by ensuring that information system is properly continued. The main area of application of the general management controls are the servers, mainframe and the environments of end user. GMCs are significantly responsible for controlling all the network related operations, software acquisition, maintenance as well as alterations, security access, development, data centre control, application system acquiring and many more (Power, Sharda Burstein, 2015). Apart from these, the remaining information technology general management controls can be defined as the assets physical security by involving sufficient safeguards such as restricted access to computer programs or data files. The ACs or the application controls of IT can be referred to as those specific controls that are related to computer software applications and also the transactions of individuals. There are several important factors in the application controls of information technology. They are the identification, control of input, checking of validity, completeness checking, forensic controls, authentication and the authorization controls. The ACs of information system is completely different from the GMCs of information system as the ACs only help to control the applications or systems; however, the GMCs help to control the management of the organization of Telstra (Arvidsson, Holmstrm Lyytinen., 2014). Risk Management Techniques Reliability, Confidentiality, Availability, Integrity and Security The various techniques of risk management are exclusively adopted by Telstra for the purpose to ensure that the reliability, confidentiality, availability, integrity and security are maintained. There are two techniques for ensuring these factors in Telstra. They are given below: i) Avoidance: The risk of the organization can be avoided with perfection. Many times, when risks are avoided, organizational threats get eliminated and thus this is a popular technique. ii) Loss Prevention: The second significant technique is the loss prevention (Cassidy, 2016). This particular technique helps to successfully prevent or reduce the losses and thus reliability is maintained. Risk Identification, Risk Assessment and Risk Control Risk identification, risk assessment and the risk control are the three next significant factors in every organization. For the successful maintenance of these three factors, Telstra organization has adopted risk management techniques to control risks. The two techniques are given below: i) Loss Reduction: The reduction of loss is the most significant technique for risk identification, assessment and control in the organization. The entire process is executed explicitly and thus could be termed as the safest mode of risk management technique. ii) Separation: This is the second important risk management technique for risk identification, assessment and control in Telstra. This particular technique includes various important assets (Petter, DeLone McLean, 2013). It helps to ensure that when all types of catastrophe occur within the operation of a business, the risk is significant managed as well as controlled by Telstra Telecommunications. Importance of Auditing Information System The specific survey that is done by all organizations for checking the utilization of computer systems or any other resources is known as auditing. The process of auditing is mainly done for keeping an eye on the activities of the employees that whether they are using the organizational resources properly or not or whether they are misusing the computer systems. It helps in the identification of culprits, and whoever are misusing the computer systems. Telstra Telecommunications is extremely strict about their auditing and does audit their information systems once in every seven days. Since, this organization has to deal with various confidential data or information, all types of vulnerabilities or threats are possible to their information system (Petter, DeLone McLean, 2013). It is highly required for them to check or audit the data quality and the information system. This would be extremely beneficial for them. Telstra has an audit plan for their business operations. The respective audit plan that Telstra follows is as follows: i) Identification of the Audit Engagement ii) Definition of Requirement of Report Conflict of Interest Assessment (Arvidsson, Holmstrm Lyytinen., 2014) iv) Assessment of Risks v) Access to the Important Records and Documents. A strict process is maintained for audit in Telstra Telecommunications. The process is as follows: i) Notification of employees ii) Discussion of Scope and Objectives Information gathering on important procedures iv) Evaluation of existing controls v) Execution of plan. Conclusion and Recommendations Therefore, from the above discussion, conclusion can be drawn that information system is the well organized system to significantly collect, store, organize as well as communicate or manipulate all types of data or information. This information system can also be defined as the collection of several elements that are used for interacting with one another for the successful production of relevant data or information. The major focus of this information system is given to the internal as well as external data. The various types of information systems are solely used by each and every organization in the world. The above report has clearly depicted a brief description on the entire concept of various services of information system and the importance of information system in any organization. The selected organization in this particular report is Telstra Telecommunications organization of Australia. The various GMCs or the General Management Controls of Telstra Telecommunications organiz ation are mentioned here. Apart from these, the Application controls or the ACs and comparison of ACs and GMCs are demonstrated here. It is highly recommended to the organization of Telstra Telecommunications to implement the information system within their business so that there exists no loophole in the management and control of information technology or business operation within their business. Moreover, information system has various significant advantages that would be excellent for the organization. References Arvidsson, V., Holmstrm, J. Lyytinen, K., (2014). 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(2018).Telstra - mobile phones, prepaid phones, broadband, internet, home phones, business phones. [online] Available at: https://www.telstra.com.au/ [Accessed 07 Apr. 2018]. Van Der Aalst, W.M., La Rosa, M. Santoro, F.M., (2016). Business process management. Venkatesh, V., Brown, S.A. Bala, H., (2013). Bridging the qualitative-quantitative divide: Guidelines for conducting mixed methods research in information systems.MIS quarterly,37(1). Whittington, R., (2014). Information systems strategy and strategy-as-practice: a joint agenda.The Journal of Strategic Information Systems,23(1), pp.87-91.